VenueScale Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information.

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

Your full name

Email address

Phone number

Business name and business-related information

Marketing and communication preferences

Any information you provide through our website forms, consultations, or communication channels

2. How We Collect Information

We collect personal information when you:

Fill out a form on our website (www.venuescale.com.au)

Schedule a call or consultation

Contact us via email, social media, or phone

Interact with our advertising or marketing campaigns

Use any of our services or digital tools

We may also collect data through third-party platforms such as Meta (Facebook/Instagram), Google, Zapier, Kajabi  and email automation software.

3. How We Use Your Information

We use your personal information to:

Provide our services and support

Contact and communicate with you

Manage business relationships

Send relevant marketing content or offers

Monitor and improve our services

Comply with legal obligations

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

4. Disclosure of Personal Information

We may share your personal information with:

Service providers and partners who help us operate (e.g. hosting, analytics, CRMs, automation tools)

Regulatory authorities or legal bodies if required by law

Third parties with your express consent

Some of these parties may be located outside Australia, including in the United States. By using our services, you consent to the transfer of your personal information to overseas recipients where required for service delivery.

5. Data Storage and Security

We store your personal information in secure systems and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

Although we work with reputable third-party tools, no method of transmission over the internet is 100% secure.

6. Access and Correction

You may request access to your personal information we hold about you at any time. If you believe that any information we hold is inaccurate, incomplete, or out of date, please contact us to request a correction.

7. Cookies and Analytics

We use cookies and third-party analytics tools (such as Google Analytics and Meta Pixel) to improve user experience and monitor the performance of our site and marketing campaigns.

You can disable cookies in your browser settings, although this may affect your experience on our website.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content, policies, or practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and is effective upon posting.

10. Contact Us

If you have questions, concerns, or would like to request access to your personal information, please contact:

VenueScale Pty Ltd
Email: info@venuescale.com.au